Ways To Improve The Hotel Guest Experience in a COVID-19 World
Almost 11 months on and the United States is still in the midst of the COVDI19 pandemic. Delayed and limited…
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Technology’s Impact on Service Quality Gap Measurement for Hotels and Resorts
The US hospitality business model has been severely challenged by COVID19. Hoteliers are actively conducting service quality gap measurement assessment…
Hotels & Resorts Are Speeding Up Adoption Of Technology As Covid19 Safety Threats Loom
The complex threats posed by COVID19 speeding up the adoption of technology in hotels, resorts, country clubs, spas, and even…
Post Covid19 Technology Gap Analysis Processes Improve Performance and Enhance Safety in hotels and resorts
Covid19 safety rules have forced hotel owners to redesign their entire guest experience to include even less human interactions and…
Hoteliers can identify COVID19 risks and liabilities through professional technology gap assessments.
Hospitality businesses are getting used to the new normal, adopting new ways to deliver services and keeping human interactions at…
5 Ways to Improve Hotel Guest Trust Through Technology Amid COVID19
Hospitality businesses are patiently waiting for the COVID19 infection to subside and for travel to begin. In the meantime asset…
How to Keep Employees and Your Organization PCI Compliant
In March, the PCI Council instructed businesses to perform remote compliance assessments with added quality assurance checks. By May, the…
3 Advantages of Using Mobile Keys at Your Hotel
Smartphone applications are quickly gaining popularity amongst some of the biggest hotel franchises across the world. Major franchises including the…
Managing Onsite Technology Support for Hotels During the COVID19 Pandemic
A large number of US hotels had already begun the transition towards a more technology assisted experience for their guests.…
Guest Service Technology – The Primary Focus of US Hotel & Resort Investment in 2021
In a discussion with financial analysts Hilton CEO, Chris Nassetta commented that “A full recovery will take time, and it…