Introduction
The hotel room experience is being reimagined with the introduction of Hilton’s new “Connected Rooms” technology. This transformative room concept aims to enhance the guest experience by integrating personalization and high-tech control into every step along the way.
Connected Room is part of Hilton’s efforts to provide a more personalized and seamless experience for guests through the use of technology. However, it’s important to note that specific details about Connected Room may evolve over time, with new features or changes being implemented constantly.
Generally, the use of Connected Room is a complimentary service for Hilton Honors members. The Connected Room feature is often tied to the Hilton Honors loyalty program, so it may require membership. Also, as guest data privacy is a great concern in the hospitality industry, Hilton typically takes measures to ensure the security of guest information. It’s recommended to review Hilton’s privacy and security policies for more details.
When guests first enter their Connected Room, built-in sensory systems automatically detect their presence and adjust lighting, temperature, and other environmental features to suit their pre-set preferences in the Hilton Honors app. Guests immediately feel welcomed and that the room has adapted specifically for their comfort.
Connected Rooms allow guests to use the customization settings and features of the Hilton Honors smartphone app to control in-room elements with the touch of a button. Voice assistant integration enables adjusting settings through convenient hands-free voice commands. Guests can effortlessly open and close shades, regulate thermostat and fan speeds, switch on the 65″ Smart TV, and more based on their personal tastes.
These are some of the key features of Hilton connected room:
Personalization: Connected Room allows guests to personalize their in-room experience. Guests can use the Hilton Honors mobile app to control various aspects of the room, such as lighting, temperature, and TV.
Mobile Key: Hilton’s mobile app, including Connected Room functionality, often includes a mobile key feature. This allows guests to use their smartphones to unlock their hotel room doors, providing added convenience.
Preferences and Settings: Guests can set their preferences before arrival, and Connected Room will adjust the room’s settings accordingly. For example, if a guest prefers a certain temperature or lighting level, these preferences can be saved in the app.
Integration with Streaming Services: Some versions of Connected Room allow guests to stream their favorite content from services like Netflix, Hulu, and others directly to the in-room TV.
Communication with Hotel Staff: Connected Room may facilitate communication between guests and hotel staff, allowing guests to make requests or report issues through the app.
Digital Check-in/out: Skip the front desk and complete the check-in/out process through the app, saving valuable time.
Room Service and Housekeeping: Order room service or request housekeeping directly from the app.
Local Information: Access nearby restaurant recommendations, attractions, and other local information through the app’s concierge feature.
Current Availability
This technology is still being rolled out, so not all Hilton hotels have it yet. You can check if your chosen hotel offers Connected Rooms on the Hilton website or by contacting the hotel directly.
What Hotels Can Learn From Hilton Connected Room
Hilton built Connected Room on its own app, loyalty program and in-room controls. Independent and franchised hotels can offer a similar experience by connecting systems they already run:
- A guest app or mobile key platform linked to the property management system (PMS)
- Smart thermostats, lighting and shade controls on the room network
- Casting or streaming to the in-room TV
- Guest messaging for requests, room service and housekeeping
The goal is the same as Hilton’s: the room adjusts to the guest, and the guest controls it from their own phone. See our guides to smart room technology and IoT technology in hotels.
What a Connected Room Needs Behind the Scenes
The guest sees an app. The hotel needs four things working underneath it.
- A reliable, segmented network. Guest devices, room controls and back-office systems should run on separate networks. Weak coverage breaks the experience fast, as covered in Guest WiFi Problems That Can Hurt Hotel Reviews.
- System integration. The PMS, door locks, energy controls and TVs need to share data. See How System Integration Improves Hotel Operations and Efficiency.
- Security. Every connected device is an entry point. Our hotelier’s guide to cybersecurity covers the basics.
- Support. When a room control fails at 2 a.m., someone has to fix it. Read why hotels need 24/7 remote technical support.
Frequently Asked Questions
What is Hilton Connected Room?
It is Hilton’s in-room technology that lets guests control the TV, temperature, lighting and other room features from the Hilton Honors app.
Do I need the Hilton Honors app to use Connected Room?
Yes. The controls run through the Hilton Honors app, and the feature is tied to Hilton Honors membership.
Can I stream Netflix in a Hilton Connected Room?
Some Connected Room versions let guests stream services such as Netflix to the in-room TV.
How do I find a Hilton hotel with Connected Room?
Not every Hilton hotel has it. Check the hotel’s page on the Hilton website or contact the hotel directly.
Can other hotels offer connected rooms?
Yes. Hotels can build a similar experience with a guest app, smart room controls and an integrated PMS. Talk to our team about what your property needs.
Conclusion
By merging innovation with hospitality, Hilton’s Connected Room aims to tailor the room environment and available amenities to match each guest’s preferences. Feedback from guests indicates the experience provides a new level of personalization that makes guests feel instantly at home. It’s clear the Connected Room is poised to define the new standard and future for hotel stays. Hilton Connected Room Technology is a promising step towards a more intuitive and personalized hotel experience. If you’re looking for a tech-savvy stay, this could be a great option for your next trip.