Current Openings

Desktop Support Engineer

Job Type: Full-time

The Desktop Support Engineer devises and executes the solutions for workstation hardware and software issues or for segments of more complex software /hardware problems. The position assists with the installation and support of new and upgraded workstation hardware and software and ensures its integrity and optimal operation. This position assists with recommending, implementing and documenting new hardware and software solutions that improve the computing experience.

Role Responsibilities

  • Address user tickets regarding hardware, software and networking
  • Maintain and deploy various desktop technologies and solutions
  • Migrate machines from Windows 7 to 10
  • Troubleshoot and resolve PC issues
  • Analyzing and making recommendations for hardware and software standardization
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals
  • Support users in a timely manner and ensure daily operational tasks are performed efficiently
  • Demonstrates the ability to perform with minimal oversight.
  • Diagnose, troubleshoot and configure equipment including laptops, desktops, tablets, and other devices for end users; this includes hardware and common windows operating systems and applications.
  • Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable time frame.

Skills and Abilities

  • Advanced understanding and experience in installation, configuration and troubleshooting with various desktop operating systems such as Windows 7, Windows 10, & MAC OS’s in an enterprise environment.
  • Knowledge and experience in installation and configuration of network peripherals such as printers and scanners.
  • Experience with advanced virus removals in enterprise environments.
  • Strong understanding of computer and peripherals hardware. Ability to diagnose and replace faulty components such as hard drives and RAM.
  • Experience with standard Microsoft applications such as Office 2010, 2013, 2016, and Office 365 usage and support.
  • Experience in troubleshooting and configuration of mobile devices such as tablets and smart phones for enterprise applications such as corporate email.

Position Requirements include

  • Standard business hours weekday schedule.
  • After-hours project work may be required at times.
  • Travel to various client sites to provide solutions is required.
  • Must be able to lift 40 pounds
  • Must have vehicle.
  • Ability to work independently and in a team environment.
  • Highly motivated, responsible individuals with outstanding customer service skills.
  • Previous PC computer/networking technician experience
  • Excellent communication, technical troubleshooting and diagnostic skills.
Apply Now

System Administrator

Job Type: Full-time

Advanced Hospitality Technologies is a leader in Hospitality Technologies. We have an award winning benchmark for providing affordable, reliable and most advanced hospitality IT Solutions. Our demonstrated methodology enables us to deliver what we guarantee to our clients, i.e. ongoing maintenance, strategic planning, security, compliance, remote monitoring and 24x7 infrastructure support. Our solutions cover almost every aspect of the Hospitality Industry, starting form back office services to every level of guest technical support. We deliver and incorporate, best technology solutions for the hospitality industry to standardize technology landscape, enhance guest technology experience and mitigate all sorts of technology risks.

Key Responsibilities/Job Duties

  • Ability to create new technical solutions, improve existing designs, modify and test IT infrastructures and technologies
  • Work with customers to evaluate and solve technical problems.
  • Manage physical security system support to meet service level agreements
  • Analyze physical security system performance and recommend improvements
  • Communicate with customers, manufacturers, vendors and technical specialists
  • Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
  • Provide investigation, diagnosis, resolution and recovery for hardware/software problems.
  • Analyze and manage disaster recovery systems
  • Performs routine audits of network infrastructures.
  • Analyze PCI audits and other compliances
  • Installs, implements, maintains and monitors all computerized applications, servers, hardware and software including MS Office applications, server operating systems, domain environment, SQL databases, Active Directory Services and Group Policy configurations and backups.
  • Provides support for multiple systems environments required for proper change management compliance.
  • Ensures software licensing logs are in order and provides compliance/usage reports.
  • Performs software and/or network administration; including configuration, updates, patches, and hotfixes and license renewals as needed.
  • Provides systems capacity planning, uptime and performance metrics.
  • Executes actions necessary to achieve and maintain optimum systems configuration and compliance.
  • Propose design, implement configurations, and maintains systems security via appropriate data and configuration standards.
  • Engages in the configuration, installation, repair and maintenance of, but not limited to, local area network hardware, software, and telecommunications services such as PCs, system software, software applications, printers, routers, servers, switches, VPN, phone systems and firewalls.
  • Configures and tests communication between business software and systems.
  • Acts as a systems subject matter expert and liaison to business users and technology partners.
  • Serves as an escalation point for production and/or system issues and acts as liaison with various partner Technical Support organizations to resolve outstanding issues within the environments.
  • Updates documentation to meet compliance requirements as necessary.
  • Excellent knowledge of systems and all components including network management, industry compliances, user management, active directory, etc.

Basic Qualifications

  • Ability to create new technical solutions, improve existing designs, modify and test IT infrastructures and technologies
  • Work with customers to evaluate and solve technical problems.
  • Manage physical security system support to meet service level agreements
  • Analyze physical security system performance and recommend improvements
  • Communicate with customers, manufacturers, vendors and technical specialists
  • Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
  • Provide investigation, diagnosis, resolution and recovery for hardware/software problems.
  • Analyze and manage disaster recovery systems
  • Performs routine audits of network infrastructures.
  • Analyze PCI audits and other compliances
  • Installs, implements, maintains and monitors all computerized applications, servers, hardware and software including MS Office applications, server operating systems, domain environment, SQL databases, Active Directory Services and Group Policy configurations and backups.
  • Provides support for multiple systems environments required for proper change management compliance.
  • Ensures software licensing logs are in order and provides compliance/usage reports.
  • Performs software and/or network administration; including configuration, updates, patches, and hotfixes and license renewals as needed.
  • Provides systems capacity planning, uptime and performance metrics.
  • Executes actions necessary to achieve and maintain optimum systems configuration and compliance.
  • Propose design, implement configurations, and maintains systems security via appropriate data and configuration standards.
  • Engages in the configuration, installation, repair and maintenance of, but not limited to, local area network hardware, software, and telecommunications services such as PCs, system software, software applications, printers, routers, servers, switches, VPN, phone systems and firewalls.
  • Configures and tests communication between business software and systems.
  • Acts as a systems subject matter expert and liaison to business users and technology partners.
  • Serves as an escalation point for production and/or system issues and acts as liaison with various partner Technical Support organizations to resolve outstanding issues within the environments.
  • Updates documentation to meet compliance requirements as necessary.
  • Excellent knowledge of systems and all components including network management, industry compliances, user management, active directory, etc.
Apply Now
Careers

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