Even before the COVID19 pandemic began, hoteliers were looking for intuitive solutions for a humanless experience in hotels. As US states begin to ease lockdowns and businesses start opening, technology will play a very important role in building trust with hospitality guests.
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Social distancing will be the mantra as the humanless experience is bound to become the \u2018new abnormal\u2019 for hospitality businesses. As one of the SOPs recommended by the WHO, the AHLA, and the CDC, it is critical that hotels ensure they\u2019re enacting social distancing on a daily basis.
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\u201cAs a general trend, we might expect to see more brands investing in automated services and robot implementation, particularly as we now see robots moving out of the warehouse and factory into the larger world \u2013 helped along by falling hardware costs and the rise of 5G networks,\u201d <\/em> Brendan Daly – General Manager of Yotel Singapore<\/strong>[<\/sub><\/strong>1<\/sub><\/strong><\/a>]<\/sub><\/strong> One area of hospitality that will surely be popular amid the coronavirus pandemic will be automated check-ins. The need for social distancing will fuel demand in touchless solutions including mobile check-ins, kiosks, and concierge robots. The Marriott BonVoy App is one of the best with intuitive features like mobile check-in, mobile keys, room service, chatbots, trip planning, loyalty rewards, and much more.
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